Shipping

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Shipping Policy

INTERNATIONAL Shipping

Due to our global customer base and the ever-changing VAT and import regulations, taxes are included in the prices of the items. Depending on the country duties might still need to be paid.

When contacted by customs/delivery company please ensure to pay required duty fee and request pickup or delivery to you. This ensures the smoothest and quickest delivery possible for you, while avoiding unnecessary delays with customs.

All orders are shipped via SENDBOX, a subsidiary of DHL EXPRESS and are fully tracked throughout the delivery process. Packages normally arrive to international destinations within 5-10 business days, depending on which country and how remote the location. The further the distance from NIGERIA, the longer the delivery time.

[NOTE: Due to COVID-19, international shipping times can no longer be guaranteed, and only serve as an estimate.]

• Please remember to fill in your correct telephone number with country code as DHL requires this so they can easily contact you if they have difficulty locating your address.

• Once your package has been collected for delivery, we will send you a shipping confirmation email complete with tracking number, where you can then opt-in to receive shipping updates via email or SMS.

Further Notes about International Shipping:

All International orders are posted with no insurance, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted and as we use a fully traced postage company we have not ever had a parcel go missing. Please advise if you would like to insure your parcel at additional cost and we can organize this for you.

If you have any further questions about shipping or payments, please feel free to contact us at nappyese@gmail.com

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